We can only refund purchased tickets upto 2 days prior to the event for which the ticket is valid. To be clear: we do not refund tickets after the event has taken place even if you were not able to attend or use your ticket.
Drink or Food Token Refunds We do not refund unused drink or food tokens at the end of the event where those tokens are valid. Also tokens acquired in advance are not refunded. To be clear: after purchase you can not give any of the tokens back and get a refund of the value they represent.
Physical Product Refunds or Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@dutchrubbermen.nl so we can arrange the exchange. To complete your return or exchange, we require a receipt or proof of purchase.
We do not refund Donations. This includes donations made to the Mr Rubber NL Travel fund, Donations to our charity of choice (Fundraiser) or any other Donation. We consider a donation a transfer of funds via one of our Donate options or Donation products for which you do not get an entrance ticket to an event or physical item in return.
Contact us at shop@dutchrubbermen.nl for questions related to refunds and returns.